At Aranyae, quality is at the heart of everything we create.
Every order is carefully inspected and goes through our quality-check process before dispatch. We take pride in delivering products that meet our standards for quality, finish, and usability.
However, we understand that issues can occasionally occur during manufacturing, handling, or transportation. If your Aranyae order arrives damaged or does not meet our applicable quality standards, we are committed to making it right.
Every Aranyae product undergoes a quality check before it leaves our facility.
If you receive a product that is:
you may be eligible for a return, replacement/exchange or refund, subject to verification by our team.
Our objective is simple:
If the product does not meet the quality standards you reasonably expect from Aranyae, we will work with you to resolve the issue.
All requests for returns or exchanges must be raised within 4 days of delivery.
To initiate a return or exchange, please contact our team within these 4 days and provide:
Requests submitted after 4 days may not be eligible for return or exchange, except where required under applicable law.
We strongly recommend inspecting your order immediately after delivery.
A product may be eligible for return where our assessment confirms that it has a genuine issue such as:
The product is received visibly damaged, broken or otherwise materially affected during transportation.
The product contains a verified manufacturing defect that affects its intended use or quality.
You received a product that is materially different from the product confirmed in your order.
The product does not meet the applicable quality standards represented by Aranyae and the issue is confirmed through our review.
In such cases, Aranyae may offer an exchange, replacement or refund, depending on the circumstances and product availability.
If an eligible product has a verified quality or damage issue, you may request an exchange or replacement.
Once the issue has been reviewed and approved by our team, we may arrange a replacement of:
Replacement availability will depend on product stock and the nature of the issue.
If the same product is unavailable, Aranyae may offer an appropriate alternative or refund, as applicable.
If a return is approved and a refund is applicable, the refund will generally be processed after the returned product or relevant evidence has been reviewed and the claim has been approved.
Refunds will ordinarily be made through the original payment method or another appropriate method communicated by Aranyae.
The time taken for the refund to reflect in your account may depend on the payment provider or financial institution.
Where the issue is verified as an eligible Aranyae product or quality issue, applicable product and eligible shipping charges may be considered in accordance with the circumstances of the order.
If your package appears damaged or tampered with when delivered, please take photographs of:
Please contact Aranyae within 4 days of delivery.
Keeping the original packaging until your claim has been resolved may be necessary for verification with our logistics partner.
Aranyae products are made using natural areca leaf material.
Because every leaf is naturally different, individual products may have subtle variations in:
These characteristics are inherent to natural-material products and are not necessarily considered defects.
A difference in natural appearance alone will generally not qualify a product for return or exchange.
A return or exchange may not be accepted where the issue has resulted from:
This does not affect any rights or remedies that cannot legally be excluded under applicable law.
For hygiene and quality reasons, products that have been used may generally not be eligible for return or exchange unless the issue relates to a verified manufacturing defect or another circumstance covered by applicable law.
Customers should inspect products promptly after delivery and contact us before using products where a potential issue is identified.
For hotels, restaurants, resorts, caterers, retailers, distributors, event companies and other commercial customers, returns and exchanges may be governed by the terms agreed in the applicable quotation, purchase order or commercial agreement.
For large shipments, customers are encouraged to inspect the consignment promptly upon delivery and report any shortage, damage or quality concern within the agreed reporting period.
If you believe your order qualifies for a return or exchange, please follow these steps:
Step 1 — Contact Us
Raise your return or exchange request within 4 days of delivery.
Step 2 — Share Details
Provide your order number, photographs/videos and a brief description of the issue.
Step 3 — Quality Review
Our team will review the information and may request additional details or arrange an inspection where required.
Step 4 — Resolution
Once the claim is approved, we will confirm the applicable resolution—replacement, exchange or refund.
Step 5 — Return & Replacement
Where a physical return is required, our team will provide the relevant return instructions. Replacement or refund processing will begin after the required verification process is completed.
Where a return is approved because the product was damaged, incorrectly supplied or has a verified manufacturing or quality issue attributable to Aranyae, we will provide appropriate instructions regarding the return shipment.
Where a return is requested for a reason that is not attributable to an Aranyae quality or fulfilment issue, applicable shipping or handling costs may be the responsibility of the customer, subject to the specific order terms and applicable law.
To maintain a fair and transparent returns process, Aranyae reserves the right to verify the reported issue before approving a return, exchange or refund.
Verification may include:
This process helps us distinguish genuine product or transportation issues from damage occurring after delivery.
For return, refund or exchange requests, please contact us through the official Aranyae contact channels.
Aranyae
Website: aranyae.com
Email:
Phone:
Please include “Return / Exchange Request” in your subject line and provide your order number wherever possible.
At Aranyae, we don’t simply want to deliver a product.
We want to deliver a product you can trust.
Every order leaves our facility after a quality check, but if something goes wrong, we’re here to make it right.
Received damaged? We’ll review it.
Quality issue? We’ll investigate it.
Eligible for exchange? We’ll arrange it.
Eligible for refund? We’ll process it.
Just remember to raise your return or exchange enquiry within 4 days of delivery.