Welcome to Aranyae.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the Aranyae website, aranyae.com, and your purchase or enquiry regarding products offered by Aranyae.
By accessing our website, submitting an enquiry, placing an order or purchasing our products, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with any part of these Terms, please do not use the website or place an order through it.
Aranyae is a sustainable tableware brand focused on creating thoughtfully designed products from naturally sourced areca leaf material.
Our products are intended for a range of applications including hospitality, restaurants, resorts, catering, events, celebrations, retail, institutional requirements and everyday dining.
References to “Aranyae”, “we”, “us” or “our” in these Terms refer to the entity operating the Aranyae brand and website.
You may use this website for lawful purposes and in accordance with these Terms.
You agree not to:
Aranyae reserves the right to restrict or terminate access where we reasonably believe the website is being misused.
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions and other information displayed on the website are accurate and current.
However, our products are made using natural areca leaf material. Natural materials may exhibit variations in:
Such variations are inherent characteristics of natural-material products and should not automatically be considered defects.
Product images are provided for representation purposes. Actual products may show minor differences from images displayed on digital screens due to natural material variation, photography, and screen settings.
Aranyae products are designed to retain the distinctive character of their natural material.
Each piece may therefore have subtle differences in appearance.
We believe these natural variations are part of the character and authenticity of the product rather than imperfections.
For large commercial or institutional orders where consistency is particularly important, buyers are encouraged to request product samples and discuss their requirements with our team before confirming an order.
Customers are responsible for selecting products appropriate for their intended application.
While Aranyae products are designed for food-service and dining applications, suitability may depend on factors including:
For specific hospitality, catering, institutional or large-scale requirements, customers should contact Aranyae before placing an order so that our team can recommend suitable products.
Submitting an order or enquiry through the website does not necessarily constitute acceptance of the order by Aranyae.
An order may be subject to:
Aranyae reserves the right to decline, cancel or modify an order where there is a legitimate reason to do so.
Where an order is cancelled by Aranyae after payment has been received, any eligible refund will be processed in accordance with the applicable refund and payment terms.
Product prices displayed on the website are subject to change without prior notice.
Unless expressly stated otherwise, prices may not include applicable:
The final price payable by the customer will be communicated or displayed at the applicable stage of the purchasing process.
For bulk, wholesale and B2B orders, pricing may differ from retail website pricing and will be subject to the commercial quotation issued by Aranyae.
Aranyae welcomes enquiries from businesses, including:
Bulk orders may be subject to separate commercial terms relating to:
Where a written quotation, purchase order, supply agreement or other commercial agreement has been issued and accepted, its specific terms may take precedence over general website terms to the extent of any inconsistency.
Certain business customers may request specific product configurations, packaging requirements, quantities or other commercial arrangements.
Any customised or specially manufactured requirement will be subject to written confirmation between Aranyae and the customer.
Once production has commenced for an approved customised order, cancellation, modification or return may not be possible unless expressly agreed by Aranyae.
Customers agree to provide accurate and valid payment information where payment is required through the website or other authorised payment channels.
Aranyae may use third-party payment service providers to process transactions.
Payment information may therefore be subject to the terms, conditions and privacy practices of the relevant payment provider.
For B2B orders, payment terms may be specified separately in the quotation, purchase order or commercial agreement.
Aranyae will make reasonable efforts to dispatch orders within the communicated timeframe.
Delivery timelines may vary depending on:
Delivery dates communicated by Aranyae are estimates unless expressly confirmed as guaranteed in writing.
Once an order has been handed over to the designated logistics or delivery partner, transportation may be subject to the terms and operational conditions of that service provider.
Customers are encouraged to inspect packages and products promptly upon delivery.
If the shipment appears damaged, tampered with or materially different from the confirmed order, customers should document the issue, retain relevant packaging and contact Aranyae as soon as reasonably possible.
For commercial shipments, customers should follow any inspection, shortage or damage-reporting procedure specified in the applicable quotation or purchase agreement.
Returns, replacements and refunds will be handled in accordance with Aranyae’s applicable return and refund policy.
Products may be eligible for replacement where a verified manufacturing defect, incorrect product or material delivery issue is established.
Natural variations in colour, texture, grain, surface appearance or shape inherent to areca leaf products will generally not constitute manufacturing defects.
Products that have been used, damaged after delivery, improperly stored or altered by the customer may not be eligible for return or replacement, subject to applicable consumer rights and law.
Customers are responsible for storing products appropriately after delivery.
Products should be kept in suitable, clean and dry storage conditions and protected from excessive moisture, water exposure, contamination, extreme heat and other conditions that may affect product quality.
Aranyae cannot be held responsible for deterioration resulting from inappropriate storage, handling or usage after delivery.
All content available on the Aranyae website, including but not limited to:
is owned by or licensed to Aranyae and is protected by applicable intellectual property laws.
No portion of the website may be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission from Aranyae.
Unauthorised use of the Aranyae name, logo, product imagery or other proprietary material is prohibited.
If you voluntarily submit reviews, feedback, photographs, testimonials or other content to Aranyae, you confirm that:
By submitting such content, you grant Aranyae permission to use, reproduce, display and publish the content for legitimate business, marketing and communication purposes, subject to applicable law and our Privacy Policy.
The website may contain links or integrations to third-party websites, payment gateways, logistics providers, social media platforms or other external services.
Aranyae does not control third-party websites and is not responsible for their content, availability, security, policies or practices.
Your use of third-party services may be governed by their respective terms and privacy policies.
We aim to keep the Aranyae website available and functional; however, we do not guarantee that the website will always be:
The website may occasionally be unavailable due to maintenance, upgrades, technical issues or circumstances beyond our reasonable control.
We reserve the right to correct typographical errors, inaccuracies, omissions or outdated information on the website at any time.
This may include information relating to:
Where appropriate, customers will be informed of material changes affecting an existing order.
To the extent permitted by applicable law, Aranyae shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays or failures caused by:
Nothing in these Terms is intended to exclude or restrict any consumer right, statutory protection or liability that cannot lawfully be excluded or restricted under applicable law.
Aranyae shall not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, fire, flood, epidemic or pandemic-related restrictions, government action, transportation disruption, industrial disputes, supply-chain disruption, technical failures or other events that could not reasonably have been anticipated or prevented.
We will make reasonable efforts to minimise the impact of such circumstances and resume performance as soon as reasonably practicable.
Your use of the Aranyae website is also governed by our Privacy Policy, which explains how we collect, use, protect and manage personal information.
Our Privacy Policy should be read together with these Terms.
The processing of personal data will be carried out in accordance with applicable privacy and data-protection requirements. India’s Digital Personal Data Protection Act, 2023 establishes a framework concerning lawful processing of digital personal data and rights and obligations relating to such processing.
Aranyae may update these Terms from time to time to reflect changes in:
The latest version will be published on this page with the revised “Last Updated” date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms, the website or a transaction with Aranyae shall be subject to the jurisdiction of the competent courts in India, subject to applicable law and any mandatory consumer protection rights.
For questions relating to products, orders, deliveries, returns, bulk requirements or these Terms, customers may contact Aranyae through the official contact details provided on our website.
Aranyae
Website: aranyae.com
Email: info@aranyae.com
Phone:
Registered Office:
For a faster response, please include your order number, invoice number or enquiry reference, where applicable.
These Terms, together with the applicable Privacy Policy, Return/Refund Policy and any specific written quotation, purchase order or commercial agreement, constitute the applicable understanding between Aranyae and the customer concerning the relevant website use or transaction.
Where a specific written commercial agreement applies to a B2B transaction, the terms of that agreement shall govern that transaction to the extent of any inconsistency with these general website Terms.
At Aranyae, we believe that responsible manufacturing is built on more than the products we create.
It is built on quality, transparency, responsible sourcing, thoughtful service and long-term relationships.
We aim to make every interaction with Aranyae as considered as the products we create—from the first enquiry to delivery and beyond.